As outsourced services continue to evolve and adapt to changing customer needs, the importance of using a single service provider for holistic support across specialised functions has become increasingly obvious. Not only because this reduces the cost and admin burden around procurement, management and expectations, but because it means that risk is centralised for both parties. It also means that the service provider evolves with the business, adapting its services and capabilities in a consistent loop of improvement. “As the business grows, it changes. This change impacts how the service pro…