Nedbank once again scored highly, improving on their 2020 scores in the 2021 South African Customer Satisfaction Index (SA-csi) for Banking released today. The index, compiled by Consulta, demonstrates Nedbank’s consistent improvement over a period of five years on most of the measured outcomes. This suggests a deliberate effort to place the client at the centre of everything they do. Nedbank’s focus on improving the client experience over time indicates a purposeful approach in creating sustainable change. Nedbank is in a leadership position on the Net Promoter Score (NPS), which measures a p…
