HR practitioners worldwide express the need to train people more in soft skills development. Our human resource department professionals know that this century is more complex than in the past when leadership was easy. Within the backdrop of industrial and manufacturing setup, leadership was top-down. The manufacturing of gadgets did not require much thinking. What was expected was speed and efficiency. Bosses can hire and fire at will, and when their good people leave, their assets remain with them. Machines, factories, materials, etc., remained with the owners. Today, in an era of knowledge …