The UK Customer Satisfaction Index (UKCSI), which was published in January 2022, has shown that the Disclosure and Barring Service (DBS) is the highest-rated public sector organisation in the UK, for customer satisfaction. The index is published twice a year by the Institute of Customer Service, and details an increase in DBS’ customer satisfaction score from January 2021, to January 2022. Within the report, DBS was benchmarked against 10 other public sector organisations including HM Passport Office, the Environment Agency, and the Driving and Vehicle Licensing Agency. DBS received a customer…