On April 11, it was reported that Danny Roman (Danny Roman) had previously purchased a brand new Tesla Model X for $116,000 (including options and other costs), and the pick-up time was 2020. February 28. But more than two years later today, Roman has neither driven a new car nor received a refund.
It is understood that three days after Roman picked up the car, he applied to Tesla to return the car with the “7-day no-reason refund policy” promised by CEO Musk.
The reason is that he is a fan of Tesla, so he bought this Model X. At the time of purchase, Tesla claimed that the Model X has a range of more than 400 miles (643 kilometers), and he needs to travel from Southern California to the San Francisco Bay Area frequently, so that long battery life is essential.
However, after he drove the car for the first time, the mileage displayed,Less than half a mile from home, the battery has dropped by 15 percent. The difference between the actual battery life performance and the publicity is so big, which surprised Roman Reigns.
On the first day after buying the car, he tried to charge the vehicle through a fast charger, this time at a Tesla Supercharger in Culver City.
Roman said the charging time lasted several hours, a charging market that was much longer than the sales representative had promised, which had previously promised to charge the battery to more than 80 percent in 45 minutes.
At the same time, he also found a fault with the falcon wing door that seemed to be stuck, and the sales customer service installed charging piles to it at a high price.So many bad car experiences, he decided to apply to Tesla to return the car.
But until now, Tesla still refuses to return the car, and the dispute is still being resolved. At the same time, in order to maintain personal credit, Roman still has to pay the car loan to the bank every month. In other words, Roman is now making monthly repayments to the bank, but has yet to drive a Tesla.
In February, Tesla sent Roman a message telling him that the car he had not seen in more than two years had been repaired and that he could go to a repair center to pick it up.
However, Tesla was reluctant to book an appointment for him to pick up the car. They asked him to contact the bank to arrange for the car to be picked up, and doing so only made him waste more time.
Angry and curious about what happened to the Model X over time, Roman logged into the Tesla app to see if he could see where the car was. turn out,The car he bought was parked at a junk depot just 11 miles from his home.
Roman told the media: “After all this, I’m still a big believer in Tesla, Musk and electric cars. I hope my experience can be conveyed to Tesla executives, and I hope they can make the necessary decisions. change so that their future customers don’t experience this again.”
Hashtag: Tesla Model X electric car
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