Xiaopeng Motors responded to the car owner who turned on assisted driving and had a car accident: did not keep observation and took over the vehicle in time – yqqlm

IT House reported on April 11 that recently, in Yueyang, Hunan, Mr. Deng, the owner of Xiaopeng Motors, said that after driving for more than ten kilometers on the national highway, he started driving with automatic assistance.Suddenly encountered a car that rolled over on the road, without any alarm and deceleration, the car went straight into it, after the abnormality was found, there was an emergency brake, but the car did not respond. At the same time, according to the driving recorder provided by the owner, the acceleration value before the impact has increased.

In response, Xiaopeng Motors responded that the accident was caused by not keeping an eye on the environment in front of the vehicle and taking over the vehicle in time.

The full text of Xiaopeng Motors’ response is attached to IT Home:

Regarding the accident reported by the owner, Mr. Deng, when he used ACC+LCC (Adaptive Cruise Control & Lane Centering Function), he collided with the accident vehicle parked in front of him, and our company attaches great importance to it. We are deeply sorry for the accident of the vehicle, and at the same time express our concern for Mr. Deng’s physical condition.

After investigation, on March 13, the owner of the car, Mr. Deng, drove a Xiaopeng P7 on a local expressway section and collided with a rollover vehicle parked in front of him. No one was injured in the accident. After the accident, through the background collision monitoring, our customer service staff called the customer to inquire about the situation at the first time, and gave assistance and guidance.The preliminary judgment is that the owner did not keep observing the environment in front of the vehicle and take over the vehicle in time during the process of ACC+LCC (Adaptive Cruise Control & Lane Centering Function).. After investigation and judgment by the local traffic police department, the conclusion is also in line with the above situation.

Here, we need to remind the majority of drivers again that in the process of using the assisted driving system, it is necessary to keep observing the surrounding environment of the vehicle, and follow the instructions for using the relevant functions in the user manual to ensure driving safety.

Customer experience is the top priority of Xpeng Motors. After the accident, we provided Mr. Deng with a free scooter as soon as possible. We will also actively communicate with Mr. Deng about follow-up maintenance to help car owners restore their cars as soon as possible.