About a year after the release of the iPhone 12 and 12 Pro, Apple launched a service program for devices that failed speakers. If you’re noticing audio issues with phone calls and the like, here’s how to check if your iPhone 12 is responding to the audio recall.
Apple says the silent service program affects iPhone 12 and 12 Pro smartphones that were originally manufactured between October 2020 and April 2021 (but may have been sold after those dates).
The company notes that a “very small percentage” should experience speaker failure, but since Apple sells over 100 million iPhone 12 units, even a small percentage could mean hundreds of thousands of affected devices.
The no sound issue is related to a bug that can occur in the iPhone 12 and 12 Pro receiver module.
How to check iPhone 12 recall eligibility without sound
This utility is for iPhone 12 and 12 Pro only (not iPhone 12 mini or Pro Max). Your iPhone 12 may be eligible for a free repair if audio doesn’t work when you make or receive calls. Apple doesn’t offer serial number verification for this program, so you’ll need to contact Apple Support to make sure your iPhone is covered. recall.
More on the iPhone 12 without audio feedback:
Apple notes that this program does not extend the regular iPhone 12 and 12 Pro warranty, but does cover receiver failure for “two years after the device was first sold at retail.”
This is a worldwide service program and the UAE has been included since November 2021. Apple also adds:
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If your iPhone 12 or iPhone 12 Pro has any damage that prevents a repair from being completed, such as a cracked screen, that issue must be resolved prior to service. In some cases, additional repair fees may apply.
You can find the official maintenance program landing page here.
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