The insurance industry has been undergoing transition and, hence digitalisation, at a heightened pace, especially across the Asia-Pacific region. Brought to a head due to the COVID-19 pandemic, this much-needed transformation is channeling the shift to online processes in lieu of in-person procedures. A study by GlobalData believes that abysmal credit growth conditions coupled with years of low-interest rates that were further worsened by the pandemic have prompted banks and insurers to search for newer revenue options. Even a cursory glance at any industry is enough to prove how important it’…